Privacy Policy
This Privacy Policy explains how ArcEin, operated by UDHAYA ENTERPRISES, collects, uses and protects information when you visit our website, contact us or place an order.
Information We Collect
When you use ArcEin, we may collect information that you provide to us, including your name, billing and shipping address, email address, telephone number, company name, GSTIN when voluntarily provided, order details and information submitted through contact or enquiry forms.
We may also receive technical information associated with use of the website, such as browser/device information, IP address, cookies and website interaction data.
How We Use Your Information
We may use information collected through ArcEin to process and fulfil orders, arrange shipping, provide customer support, communicate order updates, issue invoices, respond to enquiries, prevent fraudulent transactions, maintain website security, improve our store and comply with applicable accounting, tax and legal obligations.
Payments
Online payments are processed using third-party payment service providers available through the ArcEin checkout, including Razorpay where enabled.
Payment information such as card or UPI credentials is processed through the payment provider’s systems. ArcEin does not require customers to send sensitive payment credentials to us directly by email, phone or contact forms.
Shipping and Order Fulfilment
Information necessary to deliver an order, such as the customer’s name, delivery address and telephone number, may be shared with courier, logistics or fulfilment service providers involved in delivering the order.
Only information reasonably required for providing those services should be shared.
GST and Invoicing
Customers may optionally provide a GSTIN when a GST invoice is required.
Information provided for invoicing may be retained where necessary for accounting, taxation and other legal or regulatory requirements.
Cookies
ArcEin may use cookies and similar technologies necessary for website functionality, including maintaining shopping-cart and checkout sessions.
Additional cookies may be used by analytics, security or other website services where enabled.
Browser settings can generally be used to control or delete cookies, although disabling essential cookies may prevent parts of the store, including the shopping cart or checkout, from functioning correctly.
Analytics and Website Services
We may use website analytics, security, performance and ecommerce services to understand how the website is used, maintain security and improve the customer experience.
These services may process limited technical or usage information according to their respective privacy practices and applicable requirements.
How We Share Information
We do not sell customers’ personal information.
Personal information may be shared when reasonably necessary with service providers involved in operating the store, including payment processors, hosting/technology providers, logistics providers and professional or regulatory services.
Information may also be disclosed where required by applicable law, regulation, legal process or governmental authority.
Data Retention
Order, transaction and customer information may be retained for as long as reasonably necessary to fulfil orders, provide support, maintain business records and meet applicable accounting, taxation, legal and regulatory requirements.
Other information may be retained only for as long as reasonably necessary for the purpose for which it was collected.
Data Security
We take reasonable administrative and technical measures intended to protect information handled through ArcEin.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should never send passwords, card PINs, OTPs, UPI PINs or other sensitive payment authentication information to ArcEin by email, telephone or contact form.
Your Requests
Subject to applicable law and any information we are required to retain, you may contact us regarding questions or requests concerning personal information associated with your interactions with ArcEin.
Contact us at contactus@arcein.in.
Third-Party Services and Links
ArcEin may use or link to third-party websites and services. Their handling of information is governed by their own terms and privacy policies, and ArcEin does not control independent third-party websites.
Children’s Privacy
ArcEin is an ecommerce store intended for customers capable of entering into valid purchase transactions. We do not knowingly seek to collect personal information from children for independent marketing purposes.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, business practices or applicable requirements change.
The latest version will be published on this page.
Contact Us
For privacy-related questions, contact:
ArcEin — Operated by UDHAYA ENTERPRISES
No. 20, Dhamayanthi Street
Gandhi Nagar
Chennai – 600092
Tamil Nadu, India
Email: contactus@arcein.in
Phone: +91 89394 56390
GSTIN: 33DTAPR5034P1ZC
Last updated: September 2026