Returns, Replacement & Refund Policy
Damaged or Defective Products
If you receive a product that is:
damaged during transit, or
defective upon receipt,
please contact us within 2 days of delivery at contactus@arcein.in.
Unpacking Video Requirement
For claims relating to transit damage, missing contents or a product received in visibly damaged condition, customers should make a clear, continuous unpacking video starting before the shipping package is opened.
Please retain the original product, packaging, labels and shipping materials until the claim has been resolved.
We may request photographs, video or other reasonable information necessary to assess a claim.
Wrong Product Ordered
Please check product specifications carefully before purchasing.
A return or refund will generally not be available where the correct product was supplied but the customer selected the wrong battery/model or the product is incompatible with their equipment.
If you’re uncertain about compatibility, contact us before ordering.
Returns, Replacement & Refund Policy
Due to the nature of batteries and electronic products, ARCEIN does not accept returns simply because a customer changes their mind, orders the wrong model, or finds that a correctly supplied product is incompatible with their device.
Approved Claims
After the claim has been reviewed and approved, ARCEIN may, as appropriate to the circumstances, arrange a replacement or refund.
Any refund approved by us will normally be made to the original payment method, subject to applicable payment-processing timelines.
This policy does not limit any rights available to consumers under applicable Indian law.
5. Payment & Cancellation
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Online prepaid orders only. COD is currently unavailable.
Payments are processed through the payment options made available at checkout.
Customers who wish to cancel an order should contact contactus@arcein.in as quickly as possible. Cancellation may be possible before the order has been dispatched.
Once an order has been dispatched, it cannot ordinarily be cancelled and will instead be subject to the applicable returns/refund policy.
If ArcEin cannot fulfil an accepted order because of stock availability or another issue, the customer will be contacted and an appropriate refund will be arranged where payment has already been received.